Privacy Policy

Introduction

BlueArcanium B.V. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, and disclose your personal information when you use our website and services.

This policy applies to all visitors and users of our website and real estate services. By using our services, you consent to the data practices described in this policy.

Data Controller Information

BlueArcanium B.V. is the data controller for the purposes of GDPR and other applicable data protection laws. Our details are:

Data We Collect

We collect different types of personal data depending on how you interact with our services. The data collection includes the following categories:

Personal Information

• Name, email address, and telephone number
• Postal address and contact details
• Property preferences and requirements
• Financial information relevant to property transactions
• Communication preferences

Technical Information

• IP address and browser type
• Device information and operating system
• Website usage data and page views
• Cookies and similar tracking technologies
• Location data (with your consent)

Transaction Information

• Property viewing and inquiry history
• Service requests and communications
• Contract and agreement details
• Payment and billing information

How We Use Your Information

We use of your data is based on legitimate business interests, contractual necessity, legal obligations, and your consent where required. We use your information for the following purposes:

Service Provision

• Providing real estate brokerage services
• Property search and matching services
• Arranging property viewings and valuations
• Managing rental properties and tenancies
• Processing transactions and contracts

Communication and Support

• Responding to inquiries and providing customer support
• Sending service updates and important notifications
• Providing market reports and property insights
• Marketing communications (with your consent)

Business Operations

• Improving our website and services
• Conducting market research and analysis
• Complying with legal and regulatory requirements
• Fraud prevention and security purposes

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Our website uses the following types of cookies:

• Necessary cookies: Essential for website functionality
• Analytics cookies: Help us understand website usage
• Functional cookies: Remember your preferences and settings
• Marketing cookies: Used for advertising and personalisation

For detailed information about our cookie practices, please refer to our Cookie Policy.

Data Sharing and Disclosure

We may share your personal information in the following circumstances:

• With property owners, buyers, and tenants to facilitate transactions
• With professional service providers (solicitors, surveyors, mortgage brokers)
• With third-party service providers who assist in our operations
• With regulatory authorities when legally required
• In connection with business transfers or acquisitions
• To protect our rights and prevent fraud or illegal activities

We ensure that all third parties we work with maintain appropriate data protection standards and use your information only for specified purposes.

International Data Transfers

We primarily process your data within the European Union. If we transfer your data outside the EU, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules or certification schemes
• Your explicit consent for the transfer

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Our data retention periods are:

• Client records: 7 years after the end of our business relationship
• Marketing data: Until you withdraw consent or 3 years of inactivity
• Website analytics: 26 months from collection
• Inquiry data: 2 years from initial contact
• Legal documents: As required by applicable laws and regulations

After the retention period expires, we securely delete or anonymise your personal data unless we are legally required to retain it longer.

Your Rights

Under GDPR and other applicable data protection laws, you have the following rights regarding your personal data:

• Right of access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for consent-based processing

To exercise any of these rights, please contact us at [email protected] or +31 76 558 7934. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Staff training on data protection practices
• Incident response and breach notification procedures

While we strive to protect your personal data, no method of transmission or storage is completely secure. We cannot guarantee absolute security but continuously work to improve our protective measures.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this policy
• Sending you an email notification for significant changes
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following contact information:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data in accordance with applicable laws.